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Nortel 920-146 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Installation and Configuration | - Deployment procedures
|
| Topic 2: Reporting and Performance Monitoring | - Reporting features
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| Topic 3: Call Center Administration | - Operational administration
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| Topic 4: Maintenance and Troubleshooting | - Support operations
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| Topic 5: Symposium Call Center Server Architecture | - Platform fundamentals
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| Topic 6: Integration and Networking | - Enterprise integration
|
| Topic 7: Call Processing and Routing | - Call handling
|
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