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Nortel 920-170 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Database and External Integration | - Data access and interoperability
|
| Testing and Troubleshooting | - Application validation
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| Call Processing and Routing | - Call flow design
|
| Deployment and Maintenance | - Production implementation
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| Application Scripting | - Script creation and management
|
| Application Development Fundamentals | - Symposium Call Center Server 5.0 architecture
|
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