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Nortel 920-173 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Call Center Applications | - Reporting and analytics
|
| Topic 2: Integration & Network Considerations | - Telephony integration
|
| Topic 3: Nortel Contact Center Architecture (Rls. 7.0) | - Call routing and ACD fundamentals
|
| Topic 4: Technical Support & Troubleshooting | - Fault isolation and diagnostics
|
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