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Nortel 920-326 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Features & Functionality | 25% | - Reporting and management interfaces - Call routing and distribution - Agent and supervisor tools |
| Topic 2: Symposium Contact Center Architecture & Components | 25% | - Server and software components - Network and telephony integration - System overview and portfolio positioning |
| Topic 3: Contact Center Design & Sizing | 25% | - Capacity planning and traffic engineering - Hardware and software requirements - Scalability and redundancy design |
| Topic 4: Deployment & Maintenance Concepts | 10% | - Installation and configuration overview - Troubleshooting fundamentals |
| Topic 5: Integration & Interoperability | 15% | - Integration with Meridian/CS1000 systems - CTI and third-party application interfaces |
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