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Salesforce Certified Agentforce Specialist Sample Questions:
1. Universal Containers (UC) is Implementing Service AI Grounding to enhance its customer service operations. UC wants to ensure that its AI- generated responses are grounded in the most relevant data sources. The team needs to configure the system to include all supported objects for grounding. Which objects should UC select to configure Service AI Grounding?
A) Case, Knowledge, and Case Notes
B) Case, Case Emails, and Knowledge
C) Case and Knowledge
2. What is the correct process to leverage Prompt Builder in a Salesforce org?
A) Enable the target object for generative prompting, develop the prompt within the prompt workspace, select records to fine-tune and ground the response, enable the Trust Layer, and associate the prompt to an action.
B) Select the appropriate prompt template type to use, select one of Salesforce's standard prompts, determine the object to associate the prompt, select a record to validate against, and associate the prompt to an action.
C) Select the appropriate prompt template type to use, develop the prompt within the prompt workspace, select resources to dynamically insert CRM-derived grounding data, pick the model to use, and test and validate the generated responses.
3. Universal Containers needs a tool that can analyze voice and video call records to provide insights on competitor mentions, coaching opportunities, and other key information. The goal is to enhance the team's performance by identifying areas for improvement and competitive intelligence. Which feature provides insights about competitor mentions and coaching opportunities?
A) Einstein Sales Insights
B) Call Summaries
C) Call Explorer
4. How does an Agent respond when it can't understand the request or find any requested information?
A) With a preconfigured message, based on the action type.
B) With a general message asking the user to rephrase the request.
C) With a generated error message.
5. Cloud Kicks (CK) is launching a new partner portal on Experience Cloud, CK wants to provide partners with an agent that can answer questions about product specifications from the knowledge base and allow them to submit a new Lead for a potential customer they've identified.
The agent must be accessible only to authenticated partner users on the portal. Which agent type is required to meet this scenario?
A) Service Agent
B) Commerce Agent
C) Sales Agent
Solutions:
| Question # 1 Answer: C | Question # 2 Answer: C | Question # 3 Answer: C | Question # 4 Answer: B | Question # 5 Answer: A |
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