Salesforce AP-207

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Salesforce Energy and Utilities Cloud Accredited Professional Sample Questions:

1. Which two items are necessary before starting a data mapping exercise from the billing system to Energy and Utilities Cloud?
Choose 2 answers

A) Technical connection details for the billing system
B) Project team roles and responsibilities
C) A high-level object map of the entities and fields used by the billing system
D) Understanding of the Energy and Utilities customer data model
E) A decision on the tool or technology that will be used for migrating the data (ETL)

2. consultant has been tasked with gathering and aligning requirements fram a small group of key stakeholders for an Energy and Utilities Cloud implementation.
Which approach would be most effective for eliciting business requirements from the small group of stakeholders?

A) Conduct a focus group with all stakeholders to present different future-state sales processes and elicit stakeholder opinions.
B) Create and deliver a questionnaire to each stakeholder to elicit thoughts on the pros and h. of the current-state sales processes.
C) Conduct a semi-structured requirement gathering session to walk-through current-state sales processes with the stakeholders to align on common requirements.

3. An energy utility company is implementing the Customer Acquisition Management application. The application should support unauthenticated self-serve portal users.
What's the preferred method to configure the application security to meet the requirement?

A) A consultant should assign an EnergyftuntimeB2CSales sample permission set to the Guest User profile and an Energyfiuntime82CSalesCustomerCommunityUser sample permission set to customer community users.
B) A consultant should create new permission sets to grant appropriate access to all required objects.
C) The Customer Acquisition Management application cannot support unauthenticated self serve portal users
D) A consultant should assign an EnergyRuntimeSales sample permission set to the Guest User profile and an EnergyRuntimeSalesCustomerCommunityUser sample permission set to customer community users.

4. An energy company is building a Customer 360 view for its call center agents. They start with the Energy and Utilities Cloud Contact Center Console but need to make modifications.
Which tools are primarily used to create and modify this console?

A) Industries CPQ: Opportunity, Quote, and Order Management
B) OmpiStudio: OmniSeript, FlexCards, DataRaptors, and Integration Procedures
C) Custom Code: Lightning Web Components (LWC), Apex, and Visual Force pages
D) Platform: Flaws, Visual Force, Lightning Components, and Apex

5. During a discovery session, an energy company mentioned they have a high response rate for customer satisfaction surveys. However, the company has noticed consistently negative feedback about its electric utility-payment set-up, stating the customer would like to see payment confirmations from their respective financial institution with payments.
What's one area the consultant should consider for process improvement?

A) Payment reminders
B) Rate change notifications
C) Customer satisfaction surveys
D) Electronic funds transfers

Solutions: