Salesforce AP-221

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Salesforce Process Automation Accredited Professional Sample Questions:

1. Universal Containers recently automated a number of processes. The Administrator received a notification that some of the Flows have exceeded the CPU time limit. Which three are ways the Administrator can decrease the CPU time usage?

A) Increase the number of Decision Bypass elements
B) Reduce the number of cross-object references
C) Reduce the number of formulas
D) Reduce the number of elements
E) Increase the Flow Interview timeout

2. What's the difference between Salesforce Flow and Flow Builder?

A) Flow Builder isn't available in Lightning Experience, but Salesforce Flow is.
B) Salesforce Flow is the fastest version of Flow Builder.
C) Salesforce Flow is a part of Flow Builder.
D) Flow Builder is a part of Salesforce Flow.

3. In which two ways does Salesforce Flow for Service help customer service agents?

A) It allows an agent to open a record and seamlessly resume a customer conversation.
B) It shows a checklist that agents can print.
C) It helps an experienced agent show a new agent what to do.
D) It uses flows and quick actions to walk agents through customer engagement.

4. Universal Containers (UC) requested that a Chatter post should be posted to the Regional Manager profile when a support case is open for more than seven days. How could the Administrator meet this requirement?

A) LWC component
B) Scheduled report
C) Scheduled flow
D) Apex trigger

5. Which option can a flow designer use to find resources that are available in the flow?

A) Button Bar in Flow Builder
B) Canvas in Flow Builder
C) Elements tab in Flow Builder
D) Manager tab in Flow Builder

Solutions: