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SAP Certified Application Associate - SAP Service Cloud 1811 Sample Questions:
1. A user is assigned two work centers that contain the same view. In the first work center.
the user has unrestricted read and write access. In the second work center, the user had read only access.
Which access rights does the user get for this view in both work centers?
A) Only restricted write access
B) Restricted read and write access
C) Unrestricted read and write access
D) Only unrestricted write access
2. What is the difference between a business user and employee? Note: There are 2 correct answers to this question.
A) Employee can be assigned access rights and business roles; business user cannot
B) Business users can be created using the data migration template: employee cannot
C) Business users can be assigned access right and business roles: employees cannot
D) Employee need to be assigned directly to the organizational structure; business users must not
3. You create a custom report
Which of the following activities can you perform as a
Note: There are 2 correct answers to this question.
A) Create a report view in a web browser
B) Change the data source
C) Assign the report to a work center
D) Add key figures and characteristics
4. Which of the following data items are required to create a registered product? Note: There are 2 correct answers to this question.
A) Reference date
B) Customer
C) Warranty ID
D) Serial ID
5. Which of the following elements can you use to set up routing rules for service tickets? Note: There are 2 correct answers to this question.
A) Channel type
B) Escalated Date
C) Escalation status
D) Warranty
Solutions:
| Question # 1 Answer: C | Question # 2 Answer: C,D | Question # 3 Answer: B,C | Question # 4 Answer: B,D | Question # 5 Answer: A,C |
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