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SAP C-C4HFSM-91 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Integration & Extensibility | 14% | - Security and permissions - Smart forms and customizations - Integration with SAP Service Cloud / C/4HANA |
| Topic 2: Workforce Management & Dispatching | 16% | - Resource planning and scheduling - Activity assignment and optimization - Crowd service and technician management |
| Topic 3: Mobile Application | 16% | - Offline functionality and data synchronization - Field service mobile app features - Check-in, checkout, and time recording |
| Topic 4: SAP Field Service Management Fundamentals | 12% | - Core business processes - Navigation and basic administration - Solution overview and architecture |
| Topic 5: Reporting & Analytics | 14% | - Data export and analysis - Standard reports and dashboards - Report templates and configuration |
| Topic 6: Master Data Management | 12% | - Partners, skills, and service contracts - Equipment, item, and service call setup - Organizational structure configuration |
| Topic 7: Service Execution & Completion | 16% | - Service call lifecycle - Forms, reports, and documentation - Effort, material, and expense recording |
SAP Certified Application Associate - SAP Field Service Management 19Q1 Sample Questions:
1. Where can you define the user access to the SAP Field Management mobile app? Choose the correct answer.
A) In the SAP Field Service Management Web app
B) In the SAP Field Service Management mobile app
C) In the SAP Field Service Management Crowd Service Marketplace
D) In the SAP Field Service Management self-service portal
2. Which of these describe the purpose of the Reserved Material feature? Choose the correct answer.
A) Pre-organizing spare parts to be taken to the physical of the job
B) Booking material for a specific service call and defined location
C) Reserving material that has already been used for previous services
D) Defining which material, the customer needs to purchase before the technician can start the work
3. Which statements are correct in regards of approvals inside Workforce Management. Choose Three correct answers.
A) It is possible to change amount/quantity of efforts prior to approval
B) Business rules are necessary for activating the approval necessity in a company
C) By assigning permission for approval, all relevant objects appear on the Journal ready for action
D) Purchase orders are approved when all materials are approved
4. As an administrator, you can maintain setting at different levels. Which statements explain how you apply these settings? Choose Two correct answers.
A) You apply account-level settings to a specific database.
B) You apply company-lavel settings to a specific database.
C) You apply account-level settings to all databases.
D) You apply company-level settings to all databases.
5. As a technician, you want to record expenses. Which objects can you record expenses against? Choose Three correct answers.
A) Business partner
B) Equipment
C) Activity
D) Purchase order
E) Service call
Solutions:
| Question # 1 Answer: A | Question # 2 Answer: B | Question # 3 Answer: A,B,C | Question # 4 Answer: B,C | Question # 5 Answer: B,C,E |
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