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IBM C2010-591 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Process Automation and Integration | 20% | - Monitoring and reporting capabilities - Integration with Tivoli ecosystem products - Runbook and workflow automation |
| Asset and Configuration Management | 20% | - IT asset lifecycle management - Discovery and reconciliation tools - Change and release management processes |
| Solution Design and Implementation Considerations | 15% | - Deployment and maintenance planning - Security and access control - Scalability and high availability |
| IBM SmartCloud Control Desk Overview | 25% | - Architecture and components - Configuration Management Database (CMDB) - Service catalog and request management |
| Business and IT Service Management Concepts | 20% | - ITIL framework and service lifecycle - Business requirements and solution alignment - Service delivery and process automation principles |
IBM Fundamentals of Applying Tivoli Service Delivery and Process Automation Solutions V3 Sample Questions:
Question #1
Which two communication modes are supported to allow integration with IBM SmartCloud Control Desk? (Choose two.)
A. CORBA
B. Java Message Service messaging
C. XML and flat files
D. UDP protocol
E. Command Line Interface
Question #2
A customer wants to know about and manage the impact of changes to an individual server in their infrastructure. Which two products combined can provide the required functionality? (Choose two.)
A. IBM Tivoli Application Dependency Discovery Manager
B. IBM Composite Application Manager
C. IBM Tivoli Asset Discovery for Distributed
D. IBM SmartCloud Control Desk
E. IBM Tivoli Endpoint Manager
Question #3
A customer has implemented a solution from a third-party vendor that is capable of creating asset inventory. Which IBM tool can provide a fully functional CMDB?
A. IBM Tivoli Business Service Manager
B. IBM Tivoli Monitoring
C. IBM Tivoli Application Dependency Discovery Manager
D. IBM Tivoli Asset Discovery for Distributed
Question #4
Which two resources contain the most up-to-date platform compatibility matrix information in order to validate a solution design? (Choose two.)
A. Tivoli User Group Web page
B. IBM Support Web page
C. IBM DeveloperWorks wikis
D. Tivoli Field Guides
E. IBM Tivoli Forums
Question #5
A customer is experiencing a number of pain points in their IT service delivery. The operational efficiency and performance of the IT support teams is dropping, resulting in the IT teams repeating many tasks which have failed to complete due to operator errors. Which solution area can help improve the efficiency of the IT support teams?
A. financial management
B. knowledge-based systems
C. runbook automation
D. a customer relationship management system
Solutions:
| Question #1 Correct Answer: B,C | Question #2 Correct Answer: A,D | Question #3 Correct Answer: C | Question #4 Correct Answer: B,C | Question #5 Correct Answer: C |
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