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IBM C9020-971 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Troubleshooting and Support | - Performance troubleshooting - Common storage issues and diagnostics - Log analysis and problem determination |
| Data Protection and Availability | - High availability and disaster recovery - Backup and restore concepts - Replication technologies |
| SAN and Networked Storage | - Fibre Channel SAN concepts - iSCSI and IP-based storage networking - Zoning, masking, and connectivity |
| Storage Administration and Management | - Capacity planning and optimization - Storage monitoring and performance management - Volume provisioning and configuration |
| Storage Fundamentals | - Storage architectures and tiers - RAID concepts and data protection mechanisms - Basic storage concepts (block, file, object) |
| IBM Storage Solutions Overview | - IBM storage product portfolio overview - Enterprise storage system components |
IBM Enterprise Storage Technical Support Sample Questions:
1. A customer currently owns a Scalar LTO-5 SAS single drive autoloader.
Planned future growth requires a tape library with capacity of four LTO-6drives and 40 data cartridges.
Which IBM product meets the requirement while minimizing impact on the budget?
A) TS3310
B) TS2900
C) TS3100
D) TS3200
2. A customer wants to implement its database with IBM Cloud Manager and OpenStack.
Which benefit will the customer realize?
A) Three-site mirroring
B) Runs on Power Linux
C) Exceptional performance for new work loads
D) Reduce capital expenditures and operational expenses
3. A customer is considering the purchase of an XIV system and wants the standard warranty.
What is the standard hardware warranty for this purchase?
A) Five year warranty with 24x7 response (dependent upon machine type).
B) Two year warranty with 9x5 next business day response.
C) One or three year warranty with 24x7 response (dependent upon machine type).
D) One year warranty with 9x5 same business day.
4. A customer would like to use Analytics to drive business growth, reduce fraud, and increase efficiency. However, budgets are limited and the customer would like to use IBM Spectrum Scale to save money with the current storage infrastructure.
Which two IBM Spectrum Scale characteristics are applicable? (Choose two.)
A) Reduce costs by using only high capacity drives.
B) Reduce operational efficiency to increase performance.
C) Increase physical storage capacity to handle Analytics.
D) Increase storage utilization to defer future storage purchases.
E) Identify the data that a company can dispose of.
5. Which feature in a DS8870 allows a customer to provide access to production data in its training environment without impacting the integrity of the production data?
A) IBM Easy Tier
B) Real-time Compression
C) Thin provisioning
D) IBM FlashCopy
Solutions:
| Question # 1 Answer: C | Question # 2 Answer: B | Question # 3 Answer: C | Question # 4 Answer: B,D | Question # 5 Answer: D |



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