IBM C9510-526

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IBM C9510-526 Exam Syllabus Topics:

IBM Application Integration Middleware L1 Support Application Development Sample Questions:

Question #1
A useful Add-on is missing from the IBM Support Assistant Tool. What does the Level 1 support professional needs to do?

A. Reinstall Add-on.
B. Reinstall latest version of workbench.
C. Update workbench with Add-on.
D. Use IBM Support Assistant Lite with Add-on.

Question #2
A L1 support professional receives a new Problem Management Report (PMR) and the
Next Queue field has not been set. What should be inserted into the Next Queue field?

A. the Front End monitored queue
B. the Back End monitored queue
C. nothing, the Next Queue field is only used for escalation
D. nothing, the Next Queue will be filled in by the BackEnd

Question #3
The server "ftp.ecurep.ibm.com" is an anonymous FTP server, who can access this server?

A. Only IBM employees where they can access it from the intranet.
B. Every one as it'sacess is public from the internet.
C. IBM employees and Customers who are registered in ECuRep
D. IBM employees that are registered in ECuRep.

Question #4
Which of the required fields in a Design Change Request (DCR) has the most influence on the decision whether a requested functionality will be added to a product?

A. Requested Completion Date
B. Priority
C. IBM business justification
D. Description

Question #5
While working on a defect Problem Management Report (PMR). the customer needs extensive
"how to" assistance from the L1 support professional in obtaining needed documentation.
Report the time spent:

A. using a service given code of R9.
B. using a service given code of T9.
C. on a new non-defect PMR.
D. on the defect PMR.

Solutions: