PDF Version DemoCertified Implementation Specialist - ServiceNow Training and Certification
Preparation Guide for ServiceNow CIS-ITSM Certification Exam
Introduction
The Certified Implementation Specialist - IT Service Management Certification Exam certifies the candidate having skills and essential knowledge to configure, implement, and maintain ServiceNow ITSM application.
In recent years, many people choose to take ServiceNow CIS-ITSM certification exam which can make you get the ServiceNow certificate that is the passport to get a better job and get promotions.
How to prepare for ServiceNow CIS-ITSM exam and get the certificate? Please refer to ServiceNow CIS-ITSM exam questions and answers on ITCertTest.
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Exam Content
The examination consists of 65 Questions. Candidates should attempt maximum correct answers for a better score.
Formats of Question
- Multiple Response Multiple-choice questions: Two or More Correct response from the given options best suits the statement or answers the question.
- Single Response Multiple-choice questions: Only One correct response from the given options best suits the statement or answers the question.
Exam Duration
Candidates will have 90 minutes for attempting 65 questions. So, it becomes important for the candidates to time-box the exam and restrict spending too much time on one question or one topic.
Exam Results
The ServiceNow CIS-ITSM certification is a pass or fail exam. The examination is scored against a minimum standard established by ServiceNow who are guided by the certification industry best practices and guidelines. On successful submission of the certification examination, result in the form of Pass or Fail result is immediately calculated and displayed to the candidate. No further details will be provided to the candidate.
Exam Preparation
Questions in the exam are based on official training material provided by ServiceNow over different official platforms. Also the information in the following pieces of training is the source for the exam. Hence, Candidates should complete the following training courses before appearing for the certification exam.
On successful completion of training, candidates will receive voucher codes, using which they can register for the examination.
Apart from this, ServiceNow recommends candidates to go through the following pieces of training and courses for better understanding of platform and development fundamentals
- CIS-IT Service Management Exam Prep
- ServiceNow Platform Implementation (ILT)
- Knowledge Management Implementation (On-demand)
- ServiceNow Fundamentals (ILT)
- Automated Test Framework (ATF) Fundamentals (On-demand)
- Mobile Development Fundamentals (On-demand)
- Knowledge Management Fundamentals (On-demand)
- Major Incident Management (On-demand)
- ServiceNow Implementation Methodology (SIM) Fundamentals (eLearning)
- Service Portal Fundamentals (On-demand)
Candidates can get the details for these pieces of training on Now Learning portal
The certification exam also verifies the ability of the candidate to practical experience and expertise of the candidate, hence candidates with following work experience or knowledge will always have an upper hand during the examination
- At least six months of hands-on experience in implementing applications on ServiceNow Platform
- At least six months of hands-on experience working on ServiceNow Platform
- General familiarity with industry terminology, acronyms, and initial-isms
ServiceNow CIS-ITSM Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Service Level Management | 10-15% | - SLA definitions and metrics
|
| Topic 2: Incident Management | 15-20% | - Integration with other processes
|
| Topic 3: ITSM Framework and Setup | 20-25% | - ITSM Pro functionality and capabilities
|
| Topic 4: Reporting and Analytics | 5-10% | - Performance analytics for ITSM
|
| Topic 5: Configuration Management (CMDB) | 10-15% | - CMDB fundamentals
|
| Topic 6: Asset Management Integration | 5-10% | - Hardware and software asset tracking
|
| Topic 7: Problem Management | 10-15% | - Problem workflow and states
|
| Topic 8: Knowledge Management | 5-10% | - Knowledge base structure
|
| Topic 9: Change Management | 15-20% | - Change request lifecycle
|
| Topic 10: ServiceNow Platform Fundamentals | 15-20% | - ServiceNow architecture and UI navigation
|
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