PDF Version DemoWho should take the Preparation for Administrator (CRT101)
Typical job roles of a Preparation for Administrator (CRT101) candidate may include:
- Implementation Consultant
- Sales Ops
- IT
- Pricing Manager
- Product Manager
- Technical Architect
- Services
Understanding functional and technical aspects of Preparation for Administrator (CRT101)
The following will be asked from you in the SALESFORCE CRT-101 exam dumps:
- Describe the capacities of the Community application, including Ideas and Answers
- Given a situation, distinguish how to mechanize case the executives utilizing case task, pre-programmed message, acceleration, web-to-case, email-to-case, and case groups
- Describe the highlights of Chatter like feed, gatherings, following, and security
- Describe the capacities of movement the executives, for example, overseeing errands, occasions, public schedules, and multiday occasions
- Describe the capacities of case the executives, for example, case measures, case settings, what's more, case remarks
- Describe the capacities of Salesforce Knowledge
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Salesforce CRT-101 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Service and Support Applications | 12% | - Service console features - Case management and escalation - Knowledge base and entitlements |
| Topic 2: Configuration and Setup | 15% | - User management and license allocation - Security controls, roles, profiles, and sharing settings - Company settings and organization configuration |
| Topic 3: Workflow and Process Automation | 15% | - Process Builder and Flow Builder - Workflow rules and actions - Approval processes |
| Topic 4: Productivity and Collaboration | 7% | - Activity management - Chatter and collaboration tools |
| Topic 5: Sales and Marketing Applications | 12% | - Lead management and conversion - Campaigns and products - Opportunity management and sales processes |
| Topic 6: Object Manager and Lightning App Builder | 20% | - Standard and custom objects, fields, and relationships - Page layouts, record types, and compact layouts - Lightning apps, navigation, and Lightning App Builder |
| Topic 7: Data and Analytics Management | 13% | - Reports, dashboards, and folders - Data backup and storage considerations - Data import/export and data quality |
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