PDF Version DemoTarget Audience
The ServiceNow CSA exam is designed mainly for the sales engineers, ServiceNow customers as well as partners, and anyone who is seeking to become a certified system administrator.
Exam Content
The content of the ServiceNow CSA exam is divided into 5 sections referred to as learning domains. Each area relates to core topics and activities that are typically encountered while implementing ServiceNow solutions. They have different percentage share in the exam content that demonstrates the number of questions related to the specific domain that will appear in the test. There are several objectives contained in each learning area. Let’s have a closer look at them below:
- User Interface & Navigation
This subject area is associated with 20% of the questions included in the exam syllabus. It encompasses the following objectives: ServiceNow overview, forms & templates, lists & filters, as well as branding.
- Collaboration
This domain has a 20% share in the exam content and includes the following subthemes: task management, user administration, notifications, as well as reporting.
- Database Administration
30% of the exam questions revolve around the objectives covered in this section. They are as follows: data schema, configuration management database (CMDB), access/application control, and import sets.
- Introduction to Development
The last area covers 10% of the exam content and involves the following subtopics: scripting, migration & integration, and development.
- Self-Service & Process Automation
The candidates will answer 20% of the exam questions related to this topic. The objectives contained in this domain are knowledge management, workflows/flow designer, as well as service catalog.
Exam Details
Once you have completed the ServiceNow Fundamentals training prerequisite, you need to enter the ServiceNow Webassessor website with the help of the voucher code received after finalizing the course. Your voucher is valid for one year and can be used only once. When registering for the CSA exam, you can select the convenient option of its delivery. This ServiceNow test can be taken at one of the Kryterion authorized centers located worldwide. Online proctoring is also available for the students provided they meet some technical requirements, such as a Windows based PC, a standalone webcam, Internet Explorer or Google Chrome browsers, among others. To learn the specific requirements, you should visit the WebAssessor website.
The ServiceNow Certified System Administrator test is made up of around 60 questions. All the questions included in the exam content are presented in multiple-choice (single response) and multiple-select (select all that apply) formats. To answer the multiple-choice options, learners are required to look through the answers and select one correct variant. Each multiple-choice question is accompanied by a minimum of four available responses. The multiple-select items also entail four available answers with two or more correct variants. The candidates should review the available options and then select all the responses that seem to be correct.
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ServiceNow CSA日本語 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Security and Administration | - Access control rules (ACLs) basics - User administration and roles |
| Topic 2: Data Management | - Import sets and data loading - Tables and CMDB basics |
| Topic 3: Reporting and Analytics | - Reports and dashboards - Performance analytics overview |
| Topic 4: ServiceNow Platform Fundamentals | - Platform architecture and components - Lists, forms, and filters - Navigation and user interface |
| Topic 5: Service Automation and Configuration | - Business rules and client scripts basics - Workflows and Flow Designer overview |
| Topic 6: Service Management Applications | - Change and request management - Incident and problem management - Knowledge management - Service catalog and request fulfillment |
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