PDF Version DemoIn recent years, many people choose to take BBPSD CSFX certification exam which can make you get the BBPSD certificate that is the passport to get a better job and get promotions.
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BBPSD CSFX Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Customer Service Principles | - Fundamental Principles
|
| Topic 2: Problem Solving & Conflict Resolution | - Issue Management
|
| Topic 3: Communication Skills | - Effective Communication
|
| Topic 4: Customer Satisfaction & Compliance | - Customer Feedback
|
BBPSD Customer Service Sample Questions:
1. When a product or service has been specially developed for a particular market segment then we would use a:
A) Not differentiated strategy.
B) Not concentrated targeting strategy.
C) Differentiated strategy.
D) Concentrated targeting strategy.
2. Chronic Complainers are referred to in time management as:
A) Groups of customers who complain about the same thing.
B) Customers who repeatedly complain about service.
C) A customer who will complain immediately something goes wrong.
D) Work colleagues who constantly complain.
3. To listen, acknowledge, apologise and then say how you will resolve an issue is the correct response when:
A) You are talking to your boss.
B) You are late for work.
C) A customer enters a shop for the first time.
D) A customer makes a complaint.
4. A customer who takes a systematic and detailed approach to his purchase would be classed as an:
A) Authoritative type.
B) Analytical type.
C) Aware type.
D) Assertive type.
5. An employee who has the skills to deal effectively in customer facing roles within the business is called a:
A) Trained salesperson.
B) Effective customer professional.
C) Customer focused professional.
D) Customer service professional.
Solutions:
| Question # 1 Answer: D | Question # 2 Answer: D | Question # 3 Answer: D | Question # 4 Answer: B | Question # 5 Answer: D |
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