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The Exin IT Service Management Foundation based on ISO / IEC 20000 EX0-115 Exam certification is an internationally-recognized validation that identifies persons who earn it as possessing skilled in an Exin IT Service Management Foundation based on ISO / IEC 20000. If a candidate wants significant improvement in career growth needs enhanced knowledge, skills, and talents. The Exin IT Service Management Foundation based on ISO / IEC 20000 Exam certification provides proof of this advanced knowledge and skill. If a candidate has knowledge of associated technologies and skills that are required to pass the Exin IT Service Management Foundation based on ISO / IEC 20000 then he should take this exam.
EXIN EX0-115日本語 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Control Processes | - Configuration Management - Change Management |
| Plan-Do-Check-Act (PDCA) Cycle | |
| Relationship Processes | - Business Relationship Management - Supplier Management |
| ISO/IEC 20000 Standard Overview | |
| IT Service Management Concepts | |
| Service Management System (SMS) | |
| Service Delivery Processes | - IT Service Continuity Management - Availability Management - Information Security Management - Service Level Management - Capacity Management |
| Resolution Processes | - Problem Management - Incident Management |
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