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HP HP2-I14 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Sustainability and Recycling Programs | - HP Planet Partners recycling program |
| HP Printing and Supplies Portfolio Overview | - Ink and toner product families - Printing hardware and consumables ecosystem |
| Customer Needs and Printing Use Cases | - Home and small office printing requirements - Enterprise and managed print environments |
| Value Proposition and Differentiation | - Print quality and reliability positioning - Cost efficiency and total cost of ownership |
| Channel Sales and Positioning | - Competitive comparison fundamentals - Selling strategies for HP Supplies |
HP Selling HP Supplies 2020 Sample Questions:
Question #1
How has HP designed Its ink cartridges to ensure professional-quality documenls. (Select two.)
A. HP software use artificial intelligence (AD to map colors to data points collected from nature to reproduce natural-looking photos.
B. HP developed software to actively monitor and manage the ink as it is applied to the paper to ensure consistent coverage across a variety of textured surfaces.
C. HP engineers designed the printheads to work with the ink to print durable, high-quality documents.
D. HP ink formulas include surfactants to help ink interact with the paper for legibility and controlled viscosity for consistent drop formulation.
Question #2
A customer with a limited budget is considering buying non-HP toner cartridges to save money. What can you tell this customer about how Original HP supplies can reduce total cost of ownership (TCO)?
A. Because Original HP cartridges are made with recycled plastics, empty cartridges can be returned to HP at no charge.
B. Familiar and intuitive ordering and replacement procedures minimize maintenance time for lower TCO.
C. Original HP supplies meet eco-label criteria, lowering TCO.
D. Possible printer damage caused by a non-HP cartridge is an expense that contributes to greater TCO.
Question #3
A new SMB customer tells you that they can't afford Original HP ink supplies for their daily in-house printing jobs. How should you respond?
A. Compare the time spent refilling used ink cartridges with the amount of time spent ordering Original HP ink supplies directly from HP.
B. Point out that by using Original HP ink supplies, they can avoid costly reprints, wasted paper, and wasted time.
C. Share studies that show the savings gained from working directly with HP as a trusted supplier of printing supplies.
D. Explain the Original HP ink supplies purchased in bulk actually cost less than non-HP ink supplies.
Question #4
Why should HP partners be aware of intellectual property (IP) rights infringement violations?
A. Partners that sell imitation cartridges that infringe on patents are not liable for legal costs incurred.
B. Amazon fines and bans sellers that offer products that commit IP infringement violations.
C. Sellers of imitation cartridges that violate IP property rights can face court action.
D. Imitation cartridges that violate IP property rights usually arrive dead on arrival at customer sites.
Solutions:
| Question #1 Correct Answer: C,D | Question #2 Correct Answer: C | Question #3 Correct Answer: B | Question #4 Correct Answer: D |
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