CompTIA JK0-801

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CompTIA A+ Certification Exam (JK0-801) Sample Questions:

1. A technician realizes the problem a customer is having before the customer is done explaining all the symptoms. Which of the following is the BEST action for the technician to take?

A) Continue listening to the customer's explanation until they are finished then refer them to a website so the customer can find the proper resolution.
B) Politely tell the customer that the technician knows the proper solution and that no further explanation is necessary.
C) Ask the customer to repeat the problem and all the symptoms several times in order for the technician to verify all the facts.
D) Finish listening to the customer's explanation without interrupting if it will not take an excessive amount of time.

2. A customer has asked for the ability to operate dual digital monitors. Which of the following is the BEST solution for accomplishing this?

A) Add an adaptor to the onboard VGA port.
B) Install a video card with multiple DVI ports.
C) Update the video drivers to allow for multiple monitors.
D) Split the onboard video port.

3. Which of the following TCP/IP addresses is a Class B address?

A) 192.168.5.5
B) 10.0.0.1
C) 172.16.32.1
D) 15.10.1.1

4. A user has been reported for storing prohibited material on a company owned PC. The accused user is notified and an investigation is launched. However, no evidence is found and it is believed that the user was able to delete all relevant evidence. Which of the following would prevent this from happening in the future?

A) Automatic notifications for complaints
B) Chain of Custody
C) Data preservation
D) Change documentation

5. A single office with five computers and a server is an example of which of the following?

A) PAN
B) LAN
C) SAN
D) WAN

Solutions: