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IBM Smarter Commerce Sales Mastery Test v1 Sample Questions:
1. Which of the following is a direct benefit that supply chain visibility provides with respect to inbound flow of goods?
A) Reduce stock-outs and expediting costs.
B) Decreased returns.
C) Exceed customer expectations.
D) Increased inventory turns.
2. Which of the following is an example of a Smarter Commerce offering in the Marketing phase of the commerce cycle?
A) All of the above.
B) Unica
C) Customer segmentation.
D) Cross-channel campaign management.
3. Which one is the key driver that is central to the Smarter Commerce strategy?
A) The interconnected supplier network.
B) The need to drive optimization in the selling process.
C) The reduced impact of mass marketing.
D) The empowered customer.
4. What are Smarter Commerce 'Sell' Offerings focused on?
A) Driving the customer to the preferred enterprise sales channel.
B) Optimize the customer experience, regardless of touchpoint, or mode of access.
C) Integrating the supply chain in order to support the selling process.
D) Up-sell potential via outbound calling centers and automated dialers.
5. You can create a powerful self-service experience for the customer using?
A) The IBM Customer Service System
B) The IBM Customer Experience Suite
C) The IBM Enterprise Service Process Manager
D) The IBM Commerce Framework
Solutions:
| Question # 1 Answer: A | Question # 2 Answer: B | Question # 3 Answer: D | Question # 4 Answer: B | Question # 5 Answer: B |
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