PDF Version DemoThe benefit of obtaining the MB-230: Microsoft Dynamics 365 Customer Service Exam Certification
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What is the duration, language, and format of MB-230: Microsoft Dynamics 365 Customer Service Exam
- Passing Score 700 / 1000
- Type of Questions: This test format is multiple choice.
- Number of Questions: 40 - 60 (Since Microsoft does not publish this information, the number of exam questions may change without notice.)
- Length of Examination: 45 mins
- language: English
Reference: https://www.microsoft.com/en-us/learning/exam-mb-230.aspx
Microsoft MB-230 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Implement Connected Customer Service | 2-6% | - Set up IoT and field service integration |
| Implement scheduling | 10-14% | - Configure service scheduling
|
| Manage entitlements and service level agreements (SLAs) | 15-19% | - Configure entitlements
|
| Manage analytics, visualizations, and insights | 5-9% | - Implement Customer Voice surveys and feedback - Create and manage dashboards and reports
|
| Manage cases and knowledge management | 51-55% | - Create and manage cases
- Implement knowledge management
|
| Implement Customer Service multi-session experience | 5-9% | - Configure Customer Service workspace
|
| Implement routing and work distribution | 2-6% | - Configure unified routing
|
| Implement Microsoft Power Platform integration | 2-6% | - Integrate Power Apps and Power Automate
|
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