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Salesforce NP-Con-102 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Integration and Data Management | 15% | - Manage duplicates and data quality - Plan data migration and governance - Select data and integration tools |
| Solution Design | 32% | - Align business processes to data model and features - Recommend use of industry common features - Evaluate Nonprofit Cloud, platform and third-party solutions |
| Analytics and Reporting | 11% | - Design nonprofit-specific reports and dashboards - Measure impact and program outcomes |
| Nonprofit Cloud Setup | 22% | - Configure stakeholder management - Set up program and case management - Enable features and manage permissions |
| Nonprofit Cloud Feature Configuration | 35% | - Configure program management and outcomes - Configure grantmaking functionality - Configure fundraising management |
| Implementation Strategies | 18% | - Define testing and deployment strategies - Manage consulting engagement lifecycle - Apply governance and change management |
Salesforce Certified Nonprofit Cloud Consultant (NPC) Sample Questions:
1. A nonprofit wants to implement an external email platform that integrates with Salesforce. The integration will record every email sent to a subscriber, as well as which recipients open the email, click a link, or unsubscribe. Which two storage considerations should the consultant take into account before recommending an email platform? (Choose 2)
A) Subscribers must be synced as Leads and Campaign Members in NPSP.
B) Unsubscribed Leads should be deleted from Salesforce immediately.
C) Email subscribers' activities can be retained for a certain length of time.
D) Campaign Member records use less storage space than custom object records.
2. A nonprofit organization wants to enter both one-off gifts and batch gifts in Nonprofit Cloud for Fundraising.
What Nonprofit Cloud features should the organization use?
A) Gift Entry and Data Import Wizard
B) Gift Commitment Schedule and Gift Batches
C) Gift Entry and Gift Batches
3. A nonprofit enters donation data both into Salesforce and an external accounting system to reconcile financial support. This process is time-consuming. What should the consultant recommend to reduce manual data entry and improve efficiency?
A) Accounting Subledger
B) NPSP Data Importer Templates
C) Data Import Wizard
D) Advanced Mapping
4. Which two objects in the Program Management Module are directly connected to objects in Nonprofit Cloud Case Management?
Choose 2 answers
A) Client Alert
B) Service Delivery
C) Program
D) Case
5. A nonprofit, who does a lot of mail appeals to donors, asks their consultant for the best solution to keep their constituents' addresses formatted properly to ensure the mail reaches them. What should the consultant recommend?
A) Sender Authentication Package
B) NPSP Address Management
C) Insights Platform Data Integrity
D) Customer Data Platform
Solutions:
| Question # 1 Answer: C,D | Question # 2 Answer: C | Question # 3 Answer: A | Question # 4 Answer: B,C | Question # 5 Answer: C |
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