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WGU Operations-Management Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Supply Chain and Inventory Management | 20% | - Supply Chain Design
|
| Topic 2: Process Design and Analysis | 20% | - Process Performance
|
| Topic 3: Capacity Planning and Facility Layout | 15% | - Layout Design
|
| Topic 4: Forecasting and Project Management | 20% | - Demand Forecasting
|
| Topic 5: Quality Management Methods | 25% | - Total Quality Management (TQM)
|
WGU Operations Management (C215, VDC2) Sample Questions:
1. Which quality control tool should be used to monitor the current status or end result of a process?
A) Checklist
B) Flowchart
C) Scatter diagram
D) Control chart
2. How does the status of overall customer satisfaction support supply chain objectives?
A) It measures space requirements.
B) It measures efficiency.
C) It measures compliance.
D) It measures capacity utilization.
3. Why is capacity requirements planning (CRP) important?
A) It coordinates availability of materials for production processes.
B) It provides the ability to compare available production capabilities to the planned workload.
C) It creates a transparent view of lead time and overtime usage in work centers.
D) It enables an assessment of employee production efficiency.
4. Which work system acknowledges the benefits of employee proficiency?
A) Employee longevity
B) Lower operating cost
C) Labor specialization
D) Enhanced employee relations
5. Which instrument would use an allocation process for space requirements in an industry scenario?
A) Relationship chart (REL)
B) From-to matrix
C) Rectilinear distance
D) Block plan
Solutions:
| Question # 1 Answer: D | Question # 2 Answer: B | Question # 3 Answer: B | Question # 4 Answer: C | Question # 5 Answer: D |
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