Salesforce Plat-UX-102

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Salesforce Certified Platform Strategy Designer Sample Questions:

1. Claud Kicks (CK) has launched a new online store with special emphasis on improving user experience.
Which metric should be used to measure user experience improvements achieved as on outcome of the redesign?

A) Increased transaction volume
B) Net Adoption Score (NAS)
C) Customer Satisfaction Score (CSAT)

2. Customer service surveys and user feedback reveal Cloud Kicks' users desire new features on the sales platform How should the strategy designer collaborate with the UX designer to ensure those features are both viable and feasible?

A) Co-create a journey map with users
B) Align design implications to business goals.
C) Identify user quotes to make the case.

3. Cloud Kicks wants to launch a campaign that rewards customer behavior by giving away free merchandise, which key business criteria should be ensured?

A) Feasibility
B) Desirability
C) Viability

4. A strategy designer is kicking off a project to reimagine the high-end private banking experience for a financial services company.
What should they do to learn about the unique expectations of the company's customers?

A) Send a survey to all stakeholders about their banking app attitudes, preferences, and desires.
B) Interview 8-10 customers about how banking fits Into their lives and their ideal relationship with their bank.
C) Share prototypes of different interface directions with 100 people who regularly use their bank's app.

5. A newly formed design team at Cloud Kicks is concerned their work will suffer if they are not better aligned.
Which tool should a strategy designer recommend for the team to begin alignment7

A) Consequence Scanning workshop
B) Team agreement
C) Brainstorm

Solutions: