SHRM SHRM-SCP

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SHRM Senior Certified Professional (SHRM-SCP) Sample Questions:

1. The executive leadership team at a global IT company with over 300,000 employees in 140 countries decides they want more information about the state of the talent at the organization. They are concerned that they do not have enough insight about the talent pool across the organization. This has prevented HR from identifying and planning for retention risks and has caused delays in filling critical positions. Additionally, leaders across the organization lack an effective way to identify the best staff for their teams and must rely on recommendations from others. The VP of HR is asked to identify a talent management software solution and oversee its companywide implementation.
After the talent management software is implemented which action should the VP of HR take to assess whether it is helping leaders identify needed talent?

A) Meet with leaders to ask how the software has changed their ability to identify the best performers.
B) Ask the talent management team if the workload has changed since implementing the software.
C) Administer a survey to all leaders asking about their perceptions of the new talent management software.
D) Send an email to all users asking them to share success stories of how the software helped them identify talent.

2. A regional government office runs a media broadcasting station that is funded almost entirely by individual and corporate donations. An eight-person team is in charge of planning and coordinating the receipt of gifts including entertaining guests with the CEO and asking philanthropists for large contributions. The manager of the team is results-driven and has consistently led the team to achieve challenging goals for five years. The manager recently moved further away from the office to afford higher quality education. The manager sends an urgent email to the HR director indicating an immediate need to work remotely three days per week. The manager also wants to avoid commuting traffic and come into the office after 11 am. The office has a flexible schedule policy but it has not been reviewed in some time.
The office is composed of salaried employees who manage production and operations and hourly shift-work employees who carry out facility maintenance and food service. What should the HR director do to ensure policy revisions are fair for all employees?

A) Review the current policy for telework options for salaried and hourly staff members.
B) Conduct an analysis to determine how the policy revision will affect both salaried and hourly staff members.
C) Ask the CEO to identify the amount of telework that is likely to be approved for different positions.
D) Allow all office employees to utilize the telework option after receiving approval from their supervisors.

3. In assessing human resources (HR) techn010U programs, what is an example of a "best of breed" concept?

A) Selecting an HR/payroll system and a separate third-party learning management system (LMS) with better features
B) Selecting an HR/payroll system that requires the least amount of customization to ensure a fast implementation and simpler future upgrades.
C) Selecting an all-in-one, integrated solution with HR, payroll, performance management, and learning management capabilities.
D) Performing a needs analysis internally to determine the optimal system to streamline current processes

4. After collecting data from the focus teams, the HR director discovers one of the major obstacles to consistent meetings is the time zone differences. Which of the following solutions would be most effective to suggest?

A) Teams should be redistributed to keep all group members within no more than time zones of each other.
B) Team members who are unable to participate in the meetings should be removed from the project.
C) Team meetings should be scheduled several months out in advance to enable team members to plan accordingly.
D) The teams should only use collaborative technologies that allow them to discuss and contribute in a running thread.

5. The information technology (IT) department is not affected by any of the layof fs. One employee was recently terminated for poor performance. Despite management assuring the IT staff that the department is not participating in the layof fs, rumors circulate that the terminated employee was laid of f and that there might be more terminations coming. One employee questions the IT manager about the reason for their coworker's termination. How should the manager respond?

A) Explain that the coworker,s termination was due to performance issues.
B) Request that the employee stop spreading rumors within the department
C) Inform the employee that he is unable to discuss his coworker,s termination.
D) Direct the employee to the HR department for an answer.

Solutions: