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Simens STI-884 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: SMB Market & Customer Requirements | 25% | - Decision-making process in SMB organizations - Characteristics of SMB segment - Business and communication needs of SMB customers |
| Topic 2: SMB Sales Process & Opportunity Qualification | 25% | - Value-based selling approach - Qualifying customer requirements and budget - Identifying sales opportunities |
| Topic 3: Siemens SMB Solutions Portfolio | 30% | - UC applications and collaboration tools - Solution positioning and benefits for SMB - OpenScape Office and OpenScape Voice overview |
| Topic 4: Proposal, Pricing & Closing | 20% | - Negotiation and closing techniques - Creating SMB-focused proposals - Pricing models and licensing options |
Simens SOCA Sales Small & Medium Businesses (SMB) Sample Questions:
1. What are voice systems used for? (Choose three)
A) To offer enhanced features, such as voicemail services, functionality such as conferencing, and productivity gains to the users.
B) To ensure security of the transmitted data over unsecured infrastructure.
C) To provide internal communication within the business without incurring any carrier or network charges.
D) To aggregate outgoing calls to the public network.
2. What are the benefits of unified messaging? (Choose three)
A) Enables the delivery of value-added services to end-users that make mobile communications simpler, easier to use, and more productive.
B) Allows people using same technologies, same media, and same terminals only to communicate to anyone, anywhere, and at any time.
C) Allows a single-point access to messaging, regardless of whether the individual has been issued a computer, PDA, smartphone, or a basic wired or cellular phone.
D) Combines the management of voice, fax, and conventional e-mail messages in a single inbox that can be accessed through a conventional e-mail client or a telephone.
3. Which Siemens communications system combines OpenScape Office, Comscendo Voice and IP gateways in a single communications server?
A) OpenStage
B) HiPath 3000
C) HiPath OpenOffice
D) HiPath OpenStage
4. Which best describes the contact center solutions that HiPath 3000 offers for managing customer calls? (Choose two)
A) In and out-bound call routing systems.
B) Complex, multi-site contact center functionality networked together into a single system.
C) Functionality ranging from simple call distribution groups to multi-media.
D) Authentication and media and signaling encryption.
5. Which standards does Siemens follow when manufacturing its products? (Choose two)
A) Green IT balance
B) Life Cycle Assessment (LCA)
C) Going Green Agreement
D) Environmental Protection Agency
Solutions:
| Question # 1 Answer: A,C,D | Question # 2 Answer: A,C,D | Question # 3 Answer: C | Question # 4 Answer: A,C | Question # 5 Answer: A,B |
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