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Salesforce Slack-Con-201 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Learning and Enablement | 18% | - Plan and execute rollout strategies - Create learning materials and resources - Support adoption and troubleshoot issues - Design training programs for users and admins |
| Channel Strategy | 10% | - Channel naming conventions and structure - Apply use cases and best practices - Design channels for collaboration and workflows |
| Policies and Settings | 22% | - Identity and access management - Security and compliance configurations - Analytics and dashboard usage - Slack Connect and app approval settings |
| Governance Structure | 8% | - Define admin and owner roles - Manage workflows and processes - Establish governance policies |
| Discovery | 10% | - Gather and analyze client requirements - Communicate Slack value proposition - Assess organizational readiness |
| Delivery and Migration | 17% | - Define roles and responsibilities - Understand implementation best practices - Plan and execute migration from other platforms |
Salesforce Certified Slack Consultant Sample Questions:
1. Your client is launching Enterprise Grid and has a requirement to allow some members to log in to Slack using their username and password.
What settings should you recommend to make sure the members are able to log in?
A) In the org settings dashboard, under SSO settings, manually add members to be excluded from using SSO.
B) In the org settings dashboard, under SSO settings, upload a csv list of the members to be excluded from using SSO.
C) In the workspace settings dashboard, under SSO settings, manually add members to be excluded from using SSO.
D) In the workspace admin dashboard, under SSO settings, upload a csv list of the members to be excluded from using SSO.
2. How often should you recommend that your client conduct a guest and channel clean-up?
A) Monthly
B) Annually
C) Ad-hoc
D) Weekly
3. During the discovery call with your client you learn that they do a lot of cross functional collaboration, are trying to eliminate as many communication barriers as possible, and work with many external partners.
Taking these factors into consideration, what basic grid design would you recommend for your client?
A) Two workspaces - a general global workspace and an external workspace
B) Two workspaces - a general global workspace and a social workspace
C) One global workspace for all collaboration
D) Three workspaces - a general global workspace, an external workspace and a social workspace
4. Your client is working on an important merger and acquisition project that is confidential. The project team needs to work together in a non-public way. In your Grid Design Workshop, you recommend creating a workspace dedicated to this merger and acquisition project.
In addition to recommending this separate workspace, what type of access will you recommend?
A) Open
B) By request
C) Invite-only
D) Hidden
5. Your client is scheduling a Slack launch and they would like to set up user groups for all of their admins.
How should you advise they proceed?
A) In Workspace Settings, select the Permissions tab and create a user group by adding all admins.
B) In Workspace Settings, select the Permissions tab for each workspace and add a user group with all admins and owners.
C) In Org Policies, select the Permissions tab and add a policy and create a user group for all admins.
D) In Org Settings, set up a policy and select create a user group for all owners.
Solutions:
| Question # 1 Answer: B | Question # 2 Answer: A | Question # 3 Answer: D | Question # 4 Answer: D | Question # 5 Answer: C |
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